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TERMS & CONDITIONS

 

1. About Your Sessions

All sessions are delivered online via Zoom unless otherwise agreed.
The purpose of each session is to help you gain clarity, direction, and practical next steps in your business.

I do not offer legal, financial, or medical advice.

2. Booking & Payments

Sessions must be paid for at the time of booking.
Your booking confirms your space and my preparation time.

For monthly support, the month begins from the date of the first session.

3. Rescheduling

Life happens — if you need to reschedule, please give at least 24 hours’ notice.
With less than 24 hours’ notice, the session may be forfeited unless there are exceptional circumstances.

If I need to reschedule, I will always give as much notice as possible.

4. Cancellations & Refunds

Because I reserve this time for you, sessions are generally non-refundable.

However, if you attend a session and feel you gained no clarity or direction, I will offer you an additional session at no extra cost.
(This applies to Unmuddled and Deep Dive sessions.)

Monthly support is not refundable once the month has begun.

5. Your Responsibility

To get the most out of your sessions:

  • come with an open mind

  • be honest about what’s sticking

  • take responsibility for how you apply the insights and suggestions

You are responsible for any decisions you make in your business.

6. My Responsibility

I will:

  • prepare thoughtfully

  • bring my best expertise (offers, messaging, websites, customer journey, SEO, process, problem-solving)

  • provide clarity to the best of my ability

  • treat your information confidentially

  • communicate with respect, honesty, and integrity

 

7. Confidentiality

Everything shared during your sessions is confidential.
I do not share your business information, ideas, or personal details with anyone.

8. Boundaries

I do not work evenings or weekends unless previously agreed.
For monthly support, communication between calls is via email or voice notes (as agreed), within reasonable working hours.

I do not guarantee specific financial outcomes. My work focuses on clarity, direction, problem-solving, and business improvement.

9. Session Expiry

Unmuddled and Deep Dive sessions must be used within 3 months of purchase.
Monthly support sessions must be used within the month they are booked for.

10. Intellectual Property

Any frameworks, resources, or materials I provide are for your personal business use only and may not be shared or resold.

11. Respectful Working Relationship

I aim to create a supportive, safe, and respectful working environment.
I reserve the right to end the working relationship if communication becomes disrespectful or unsafe.
In such cases, unused sessions will be refunded at my discretion.

12. Technical Issues

If technical problems occur (e.g. internet failure), we will reschedule the session at no extra cost.

13. Contact

Please contact me by email for admin, questions, or support outside sessions.
I aim to reply within standard working hours.